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Customer service philosophy

Protecting your reputation and acting as an extension of your brand

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Get in touch with one of our experts around the world, who will be happy to discuss your business needs.


We will always:

  • protect your reputation – acting as an extension of your brand
  • control indemnity spend
  • build what you want, when you want it
  • deliver excellent service
  • listen, understand and not use a one-size-fits-all approach
  • do what we say we’re going to do – deliver on our promises
  • use the right people, at the right time, in the right place
How we can help
  • Thinking local, acting global

    Whether an in-country only service or part of a centrally controlled global TPA programme, you receive a local delivery that respects language, regulation and cultures in the country where a loss occurs.

  • A bespoke service

    We know your business and culture is unique. We listen, understand and tailor our claims handling approach to fit your needs.

  • Acting for you

    Our 570 dedicated staff aim to settle claims swiftly and sympathetically, based on your values and customer service philosophies




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